Privacy Policy

Presentation and right to information

This website is owned by TURIXE SL (hereinafter, Turixe), with registered office at Calle Velázquez 15, 1º derecha, 28001 Madrid.

Turixe takes the protection of your privacy and personal data very seriously. Therefore, Turixe fully complies with the current legislation on the protection of personal data so that your personal information is kept securely. This data protection policy regulates access and use of the service of the website (hereinafter referring to both, ‘’Website”) that Turixe, makes available to Users interested in the services offered by Turixe. If you wish to contact us for more information on Data Protection, you can do so by email [email protected]

If you have registered on our platform as a guide to publish your own tours

We will process your personal data for the purpose of registering you as a guide, managing the publication of tours and associated charges, conducting the prior quality analysis of the publications and providing you with the necessary information for access to the service.
The processing of your personal data is carried out based on the need for the provision of the service we offer you. The provision of the data is a necessary requirement to be able to provide the service, so you will not be able to publish tours if you do not provide us with the data we request.
We will not make international transfers of your personal data or assignments to third parties, except in cases of legal obligation or requirement. For example, the submission of tax data to the Tax Agency or other Public Administrations.
Once published and the tour has been completed, we will keep the data duly blocked for a period not exceeding five years, in response to possible requirements of the tax, labor, accounting, etc. administration.

If you have registered on our platform as a tourist to make reservations on tours

We will process your personal data for the purpose of creating and managing your user account, facilitating access to the tour reservation service, monitoring the tours you reserve and providing you with the necessary information regarding the requested service.
The processing of your personal data is carried out based on your consent, which we have requested when creating the account.
So that they can manage the tour correctly and notify you in case of incidents, your telephone number and your identifying data (name and surname) will be transferred to the guides who provide the tours in which you reserve a place. Keep in mind that in those cases where the guides are in countries outside the European Economic Area, these assignments will constitute an international transfer of personal data. Many of the countries where the guides with whom Turixe works are located have been declared by the European Commission as countries that offer an adequate level of protection in relation to the protection of personal data received. You can consult the list of these countries at the following link: https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/adequacy-decisions_en . If you book a tour in a country that is not on the above list, you should know that we guarantee an adequate and equivalent level of protection to the European one through the subscription with these guides of Standard data protection clauses approved by the European Commission.
We will keep your data until you decide to delete your user account in most cases, in case we consider the account as inactive or consider that such account should not be on our website, it could be deleted at any time.

If you have contacted us or requested information from us

We will process your personal data for the purpose of meeting your contact request or information request.
The processing of your personal data is carried out under the consent that you have given us when requesting the information.
We will not make international transfers of your personal data or assignments to third parties, except in cases of legal obligation or requirement.
We will keep your personal data for the time strictly necessary for the management and response to your request.

If you are subscribed to the newsletter of news and promotional content

We will process your personal data for the purpose of periodically sending you information about Turixe news and promotional content through your email.
The processing of your personal data is carried out under the consent that you have given us by checking the corresponding box.
We will not make international transfers of your personal data or assignments to third parties, except in cases of legal obligation or requirement.
We will keep your personal data until you unsubscribe from the service or delete your user account.

Rights that you have in the field of personal data protection

As the owner of personal data or interested party, you have the possibility to exercise the following rights:
When the processing of your personal data is based on consent, you have the right to withdraw consent at any time.
Access: obtain confirmation of whether your personal data is being processed by Turixe, as well as a series of information associated with the processing of your personal data and, where appropriate, obtain a copy of them.
Rectification: modify your personal data when they are inaccurate, or for updating.
Deletion: request the deletion of your personal data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
Opposition: request that the personal data that concerns you not be processed for reasons related to your particular situation.
Portability: request the receipt in a structured, common, machine-readable format suitable for use by another data controller of the personal data you have provided us and those obtained from the contractual relationship with Turixe.
Limitation of treatment: request that the processing of your personal data be limited: when you consider that the processing of the data is illegal, but you do not want us to delete it, when you need your data for the formulation of claims and the data retention periods have passed, when you do not want your data to be processed while Turixe responds to your challenge to the accuracy of your data or the exercise of your right of opposition.
You can exercise these rights or request more information, by email to the address [email protected] and attaching a photocopy of your identity card.
If you do not receive any response, if you consider that your request has not been properly addressed or that your data has been processed unlawfully, you can file a complaint with the Estonian Data Protection Inspectorate. (Andmekaitse Inspektsioon) (https://www.aki.ee).

What we do to maintain the security of your personal data

In order to safeguard the security of your personal data, Turixe has carried out and periodically carries out risk analysis for personal data and information security; and has adopted the necessary security safeguards to mitigate such risks and prevent alteration, loss, or unauthorized access to your data, although absolute security does not exist.
Likewise, we have the collaboration of service providers who may have access to your personal data and who will process said data on behalf of Turixe as a result of their provision of services. In these cases, we follow strict criteria for selecting providers in order to comply with our data protection obligations, and we undertake to enter into the corresponding data processing contract with them, through which they will be imposed, among others, the following obligations: apply appropriate technical and organizational measures; process personal data for the agreed purposes and only in accordance with our documented instructions; and delete or return the data to us once the services have been provided.
Likewise, we inform you that all our staff, regardless of the phase of data processing in which they are involved, has undertaken to treat personal data with the utmost care and confidentiality.

Modification of this information on data protection

Turixe may modify this Data Protection information to adapt it to the current legislation at all times or to the changes that occur in the processing of personal data. If it is legally mandatory, the modifications will be communicated to the affected persons with the necessary advance notice.